Terms of Service

1. Introduction

Welcome to SpeechThrive (the "Platform"), operated by Aitude Technologies, a company incorporated under the laws of India, having its registered office at:

These Terms of Service ("Terms") govern your use of the SpeechThrive platform as a Patient or as a Guardian of a minor Patient. By accessing or using the Platform, you agree to be bound by these Terms.

2. Definitions

• "Platform" Means SpeechThrive.com, the website and associated mobile applications, tools, and services provided by Aitude Technologies.
• "SLP" Means a Speech-Language Pathologist who is an independent professional registered on the Platform to provide therapy services.
• "Patient" Means an individual who uses the Platform to receive speech therapy services from an SLP, or their Guardian acting on their behalf.
• "Guardian" Means a parent, legal guardian, or other individual with lawful authority to act on behalf of a minor Patient.
• "Content" Means any information, data, text, images, audio recordings, video recordings, or other materials uploaded, shared, or transmitted through the Platform.
• "We", "Us", "Our" Means Aitude Technologies, the owner and operator of SpeechThrive.
• "You", "Your" Means the Patient or Guardian using the Platform.

3. Our Role as a Platform Provider

• ✅ Passive Intermediary: We provide the technical infrastructure (website, video conferencing, assessment tools, practice recording features) that enables SLPs to deliver their services. We do not control, direct, or supervise the clinical practice of any SLP.
• ✅ Independent SLPs: All SLPs on our Platform are independent professionals. They are not employees, agents, or representatives of SpeechThrive. They are solely responsible for their clinical decisions, assessments, therapy plans, and professional conduct.
• ✅ No Clinical Validation: We do not review, validate, or endorse the clinical opinions, assessments, diagnoses, or therapy plans created by SLPs on our Platform. The SLP is solely responsible for the accuracy and appropriateness of all clinical content.
• ✅ Technology Only: Our role is limited to providing the technology platform. We do not match Patients with SLPs via any algorithm — Patients are onboarded manually by their chosen SLP.
• ⚠️ Important: You are responsible for choosing your SLP and for evaluating their qualifications. SpeechThrive does not guarantee the quality, suitability, or outcomes of any SLP's services.

4. Disclaimer of Medical Liability

The content, tools, and features on this Platform are provided for informational and administrative purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.

• ✖ We do not diagnose any medical or speech conditions.
• ✖ We do not prescribe any therapy or treatment.
• ✖ We do not guarantee the accuracy, completeness, or reliability of any content provided by SLPs.
• ✖ Always consult a qualified healthcare professional for any medical concerns.

5. Your Responsibilities

By using the Platform, you agree that:

• 1. Accurate Information: You will provide truthful, accurate, and complete information during registration and throughout your use of the Platform.
• 2. Guardian Consent: If you are using the Platform on behalf of a minor (under 18 years), you confirm that you are their parent or legal guardian and have the authority to consent to their use of the Platform.
• 3. Compliance with Laws: You will comply with all applicable laws and regulations while using the Platform.
• 4. Confidentiality: You will not share your login credentials with others and will maintain the confidentiality of your account.
• 5. Telemedicine Consent: You understand that telemedicine consultations involve the use of electronic communication and you consent to receiving services through this medium. Telemedicine Practice Guidelines, 2020 apply to the SLP's conduct.
• 6. Emergency Situations: If you are experiencing a medical emergency, DO NOT use this Platform. Call your local emergency services (e.g., 112 in India) immediately.

6. User-Generated Content

You may upload, share, or transmit Content through the Platform, including voice recordings, video recordings, and written notes. You retain ownership of your Content. However, by uploading Content:

• → You grant us a non-exclusive, royalty-free, worldwide license to store, process, and display your Content on the Platform solely for the purpose of providing the service to you and your SLP.
• → We do not claim ownership of your Content.
• → You are solely responsible for your Content. You warrant that you have the right to share it and that it does not violate any third-party rights.
• ⚠️ Special Notice – Video Recordings: You understand that video recordings you upload are shared with your SLP for review. We store these recordings securely as described in our Privacy Policy. You may request deletion of your recordings at any time by contacting your SLP or us.

7. Azure Speech API – For SLP Reference Only

The Platform integrates with Microsoft Azure Speech API to provide speech analysis features. Please note:

• • The speech analysis results (including any scores) are generated by a third-party AI tool (Azure).
• • These results are provided only to your SLP as a reference tool. They are not visible to you as a Patient.
• • We do not rely on these results for any clinical decision. The SLP uses their professional judgment to interpret and apply these results.
• ✖ Not a Diagnosis: The Azure Speech API results are not a diagnosis and should not be treated as such. Only a qualified SLP can diagnose speech disorders.

8. Payment & Fees

SpeechThrive is a platform that charges fees to SLPs, not to Patients.

• 💰 No Direct Charges: We do not charge Patients any fees for using the Platform. All therapy fees are determined and collected directly by your SLP.
• • Your financial relationship is exclusively with your SLP. We are not a party to any payment transaction between you and your SLP.
• • We are not responsible for any disputes regarding payments, fees, or refunds between you and your SLP.

9. Limitation of Liability

• ✖ Medical Outcomes: We are not liable for any clinical outcomes, including misdiagnosis, improper treatment, or any adverse events arising from the SLP's services.
• ✖ SLP Misconduct: We are not liable for the conduct, negligence, or misconduct of any SLP on our Platform.
• ✖ Data Breaches: While we take reasonable security measures, we are not liable for unauthorized access to your data caused by factors beyond our reasonable control.
• ✖ Indirect Damages: We are not liable for any indirect, incidental, special, or consequential damages.
• ✖ Third-Party Tools: We are not liable for any issues arising from third-party tools integrated into the Platform (including Azure Speech API).

Total Liability: Our total liability to you, for any claim arising out of or relating to these Terms or the Platform, shall not exceed the total amount of fees paid by you to us (if any) during the 12 months preceding the claim. Since we do not charge Patients, this amount may be zero.

10. Indemnification

You agree to indemnify, defend, and hold harmless Aitude Technologies, its directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• • Your use of the Platform;
• • Your violation of these Terms;
• • Your violation of any applicable law or regulation;
• • Any Content you upload or share through the Platform.

11. Data Protection & Privacy

We are committed to protecting your privacy. Our data processing activities are governed by:

• • Digital Personal Data Protection Act, 2023 (DPDP Act) – India's primary data protection legislation.
• • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 – Governing intermediaries in India.
• • Telemedicine Practice Guidelines, 2020 – Applicable to SLPs providing teleconsultation.

Please review our Privacy Policy for detailed information on how we collect, use, store, and protect your data.

12. Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer to handle any complaints or concerns regarding the Platform.

13. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, if:

• • You violate these Terms;
• • We are required to do so by law;
• • Your use of the Platform causes harm to others or interferes with the Platform's operation.

Upon termination, your access to the Platform will be disabled. You are responsible for any data you wish to retain before termination.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

• 📍 Jurisdiction: The courts at Bikaner, Rajasthan shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or your use of the Platform.
• 🤝 Dispute Resolution: In case of any dispute, the parties shall first attempt to resolve the matter amicably through negotiation. If the dispute cannot be resolved within 30 days, it shall be referred to mediation or arbitration as per the Arbitration and Conciliation Act, 1996.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review these Terms periodically. Your continued use of the Platform after any changes constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions, concerns, or complaints about these Terms or the Platform, please contact us:

By using SpeechThrive, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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