Refund & Cancellation Policy

1. Introduction

SpeechThrive is a technology platform that connects Patients with independent Speech-Language Pathologists (SLPs).

2. SpeechThrive's Role in Cancellations & Refunds

• • SpeechThrive provides the scheduling, calendar, and communication tools for SLPs and Patients.
• • We do not process payments between Patients and SLPs. We are not a party to any financial transaction between you and your SLP.
• • We are not responsible for any disputes regarding session cancellations, refunds, or fees between Patients and SLPs.
• ⚠️ Responsibility: It is the SLP's responsibility to clearly communicate their cancellation, rescheduling, and refund policies to their Patients. Patients should review these policies before booking sessions.

3. Recommended Policy for SLPs

SpeechThrive recommends that SLPs adopt the following best practices for cancellations and refunds. Note: SLPs are free to set their own policies, but they must communicate these clearly to Patients.

3.1. Cancellation by Patient

• • 24+ Hours Notice: If a Patient cancels a session at least 24 hours before the scheduled time, the SLP may offer a full refund or reschedule at no additional charge.
• • Less Than 24 Hours: If a Patient cancels with less than 24 hours' notice, the SLP may charge the full session fee or a cancellation fee, at the SLP's discretion.
• • No-Show: If a Patient does not show up for a scheduled session without prior notice, the SLP may charge the full session fee.

3.2. Cancellation by SLP

• • If an SLP cancels a session, they should offer a full refund to the Patient or reschedule at a mutually convenient time.
• • The SLP should notify the Patient as early as possible, ideally at least 24 hours in advance.
• • If the SLP cancels at the last minute due to an emergency, they should reschedule at no additional cost to the Patient.

3.3. Rescheduling

• • Patients and SLPs may mutually agree to reschedule a session to a different date/time.
• • Rescheduling should be done at least 12 hours before the original session time, whenever possible.
• • The SLP's availability will determine the rescheduled time.

4. Platform Fees

SpeechThrive charges SLPs a platform fee for using our technology. This fee is:

• • Non-refundable: Platform fees paid by SLPs are generally non-refundable, unless otherwise agreed in writing.
• • If a session is cancelled by the Patient or SLP, the platform fee is still applicable as the technology services have been provided.
• • Any refund of platform fees will be at the sole discretion of SpeechThrive and only in exceptional circumstances.

5. Payment Disputes

If you have a dispute regarding:

• • Session fees charged by your SLP
• • Refunds or credits for cancelled sessions
• • Any other financial matters between you and your SLP

You should directly contact your SLP to resolve the issue. If the dispute cannot be resolved, you may seek legal remedies as per applicable laws.

6. Exceptions & Emergencies

In case of genuine emergencies (medical emergencies, natural disasters, etc.), SLPs and Patients are encouraged to be flexible and understanding.

• • SLPs may waive cancellation fees in cases of medical emergencies or unforeseen circumstances.
• • Patients should provide appropriate documentation (e.g., medical certificate) if requesting a waiver due to emergencies.
• • SpeechThrive does not intervene in such decisions; they are at the discretion of the SLP.

7. Disclaimer of Liability

• ✖ Any financial losses or disputes between Patients and SLPs.
• ✖ Any refunds or credits for cancelled sessions (this is solely between the Patient and SLP).
• ✖ Any SLP's failure to communicate or enforce their cancellation policy.
• ✖ Any failure of the Patient to comply with the SLP's cancellation policy.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this policy, please contact us:

By using SpeechThrive, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

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